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cultero Privacy Policy

cultero Privacy Policy



This notice is provided pursuant to and by the effect of the General Data Protection Regulation UE 679/2016 (hereinafter
“GDPR”). It has been created to explain how personal data of its visitors and customers (hereinafter the “users”) is collected
and used.
This notice concerns exclusively Cultero S.R.L. (hereinafter “Cultero”) and does not extend to any website other
than (hereinafter: “”) or any application/platform connected to


The data controller for your personal data is Cultero S.R.L., an Italian company with registered office in Via Padova 27 – 20127
Milano, Italia; Partita IVA (Tax ID): 09946280964.
The contact details of the data controller are the following: Via Padova 27 – 20127, Milano and


The personal data subject to processing is collected directly by Cultero or by third parties expressly authorized.
The collection is carried out through different channels (automatic collection by the site, via forms, chats, e-mails, apps,
devices, social media and other means).


Cultero does not process personal data relating to minors. By accessing and using the services offered, the user
declares to be at least 18 years old and to have legal capacity to fulfill this contract.
The personal data of the users is processed within the scope of the activities and for the purposes specified below:
1. Improvement and performance of purchase contracts
To conclude purchase orders and to execute them, we ask users to provide us with some personal data such as, for example,
name, surname, e-mail, delivery address, etc. The data provided us is processed by the controller for the purposes of purchase
order management, in the context of activities such as, for example, payment, anti-fraud prevention, shipment, management
of returns, customer assistance, for the execution of the administrative-accounting activities related to the management of
the order and for the fulfillment of obligations under the current legislation.
2. Newsletter subscription and commercial / promotional communications
In case of subscription to the newsletter, the e-mail address (mandatory data required for registration) and any other optional
data (for example gender, geographical area, etc.) that users consent to provide us for a personalization of the offers are used
for sending of commercial or promotional communications, relating to offers and promotions, updates, events. To unsubscribe
from the newsletter, simply send an email to, stating your request.
3. Registration on
In case of registration on the site, we ask users to provide us with a series of data (name, surname, e-mail, password, etc.),
which are processed for the creation and management of a personal profile, useful to speed up the purchase process, to view
the status of the orders placed and any returns.
The user is solely responsible for the truthfulness and correctness of the information and data provided to Cultero and
undertakes to promptly communicate any changes to the data previously communicated.
4. Browsing

The site automatically collects (also from third-party services integrated in certain information,
including for example: the IP addresses or domain names of the devices used by the user connecting to the website, the URI
(Uniform Resource Identifier) addresses, the time of the request, the method used in forwarding the request to the server, the
size of the file obtained in response, the code indicating the status of the response from the server, the country of origin, the
characteristics of the browser and operating system used, the temporal connotations of the visit (for example the time spent
on each page) and the details of the path followed within the site. The collection of these data, which can also be processed –
anonymously – for statistical purposes, is functional to allow users to access the site and its services, as well as to allow us to
monitor its functionalities to optimize the browsing experience and to improve our services and our offer.
5. Cookies
The site uses cookies. For more information on this point, please consult the appropriate section dedicated to the
Cookie Policy.


For Cultero the privacy and security of the personal data of its users are very important, so we collect and manage your
personal data with the utmost care and adopt specific measures to keep it safe. We will process your personal data mainly
through IT and electronic tools; the tools used guarantee high security standards, in compliance with current legislation. The
personal data is accessible by persons or entities belonging to the following categories:
– employees, staff or other authorised persons (under Article 29 GDPR);
– Subjects who need to access data to fulfill their contractual obligations: consultants; companies providing banking, financial
and insurances services; entities who carry out activities of printing, transfer, enveloping, transport and sorting of
communication to customers; couriers and postal operators; advertising, digital, marketing and social media agencies; entities
providing IT services appointed as processors (under Article 28 GDPR) or independent data controllers. Some of these third
parties may also be based in non-EU countries and, in these cases, the transfer of your personal data to these countries is
carried out in compliance with the guarantees provided for by the law.
The transfer of personal data to countries that do not belong to the European Union and that do not ensure adequate levels of
protection (as established by specific decisions of the European Commission) will be performed only after conclusion between
the data controller and said subjects of specific agreements, containing safeguard clauses also approved by the European
Commission, or if the transfer is necessary for the conclusion and execution of an agreement between you and the controller
(for the purchase of goods offered on our site, for registration on the website or the use of services on the website) or for the
management of your requests.
Personal data may also be communicated to the competent authorities in accordance with the regulation applicable time by
time. Personal data are not object to disclosure. An updated list of the Processors involved in the processing of personal
information can be requested by writing an email to:


Contractual data is stored for the time required by tax and civil law, also for the purpose of managing any litigation. Data
required by law will be stored for the time provided by the applicable law. The data collected for registration to the newsletter
or for registration on the site is stored until the withdrawal of the consent or until the objection, which may occur at any


The user has numerous rights, listed below: – right to access your personal data and modify it (Articles 15-16 GDPR);- in the
cases established by law, the right to erasure /right to be forgotten, – the right to restriction of processing, – the right to data
portability, – the right to object to processing; – in case of processing on the basis of consent, the right to withdraw the consent
at any time, without prejudice to the lawfulness of processing based on the consent before its withdrawal. You may request to
exercise your rights using the following contact details of the controller: Cultero S.R.L. – Via Padova 27 – 20127, Milano and

In case of processing that the user believes infringes the applicable regulation, the user can lodge a complaint with the
relevant supervisory authority that, for Italy, is the Italian Data Protection Authority. In alternative, the user may lodge a
complaint with the authority of the EU Member State of his habitual residence, habitual place of work or of the place of the
alleged infringement.